Frequently asked questions

WHAT MAKES YOUR DOUGH SAFE TO EAT?


Our edible cookie dough is made with pasteurized egg whites and heat treated flour so there is zero risk of harmful bacteria.




CAN I BAKE YOUR COOKIE DOUGH AT HOME?


YES! And it’s delicious. We recommend baking at 350 for 7-10 minutes.




HOW LONG CAN I STORE YOUR DOUGH?


If you prefer to eat our dough at room temperature it is absolutely safe to keep out of the refrigerator for a few hours. We recommend you refrigerate our dough to preserve quality and consume within 2 weeks of purchase or freeze up to 3 months.




DOES YOUR DOUGH CONTAIN NUTS?


Most of our flavors are nut free. While we are careful, there is always a possibility of cross contamination as products with nuts are prepared in the same facility.




CAN I ORDER ONLINE?


Yes! Click the Order tab to place your online order.




DO YOU USE ANY CHEMICALS OR PRESERVATIVES IN YOUR DOUGH?


All of our dough is made WITHOUT the use of chemicals, artificial preservatives or dyes.




HOW LONG DOES SHIPPING TAKE?


Please allow 3-5 business days for your order to be baked and shipped. However, we do provide different shipping options during the checkout process.




IS THERE AN OPTION FOR WHOLESALE ORDERING?


Yes! Please send all inquiries to info@doughstreetusa.com.




HOW LONG IS THE SHELF LIFE IN TRANSIT?


Our brownies have a shelf life of about two weeks. They remain consumable without refrigeration for two weeks.




REFUND POLICY?


Once the order has shipped we have no control on how the shipping carrier (USPS, UPS, FedEx, etc) handles the package. We cannot control variables such as delivery center and truck temperatures. If your delivery is damaged upon arrival please contact the carrier to file a claim. We guarantee our packages are 100% perfect before we deliver them to the carrier. We do not accept refunds, returns or cancellations once the order has been processed in the system. Thank you!




LOCAL ORDER PICK-UP?


We do have an option for local-pick up orders. Wednesday from 12-2pm at Goldie’s Donuts and Bakery. The address is 5211 Mayfield Rd, Lyndhurst, OH 44124.